Café Partner FAQ

A business platform where cafés can publish offers, accept Wallet payments via QR, and reach quality-focused coffee lovers. You manage your profile and offers in the Business dashboard; users discover and redeem on the consumer app/site.

We charge an 8% service fee on each Wallet transaction processed via our platform. Fees are exclusive of VAT; where applicable, VAT is added to our fee. There are no monthly subscriptions at this time.

Any future fee changes will be announced at least 30 days in advance. Fees are deducted from your payouts and shown in your financial overview/exports.

See: Terms §7.

Payouts are made via Stripe Connect on a weekly or monthly schedule (selectable/communicated in the dashboard) and are subject to Stripe’s standard settlement timings and holds. Our 8% fee (excl. VAT) is deducted before payout.

We may temporarily withhold or delay payouts if fraud/abuse is suspected or as required by law and Stripe policies.

See: Terms §8.

The Café Compass decides and processes refunds through Stripe. Cafés cannot issue refunds via the platform. When a refund occurs, any applied discounts and Brew Points are reversed.

Chargebacks (payment disputes) may be deducted from current or future payouts (including Stripe fees and reasonable costs) as permitted by Dutch law and Stripe terms.

See: Terms §9.

• You create offers (discounts, rules, time windows) in the dashboard. You are responsible for accuracy and legality.
• Offer stacking is configurable by you per offer.
• The Level discount (based on user level) is always applied and is funded by The Café Compass. Cafés cannot disable or alter it.
• We may edit/suspend/remove content for quality, compliance or risk reasons.

See: Terms §6.

• A smartphone to run the Business app or display your QR in-store.
• A bank account/IBAN and successful onboarding via Stripe Connect (identity/KYC and business checks).
• Basic business details (name, address, contact) and a logo/photo for your public profile.

We use Stripe Connect for identity/business verification and payout routing. Stripe may request documents to confirm the café and that the IBAN matches the business.

See: Terms §4 and Annex II.

Your name, logo, address, images, opening hours and offers are displayed to users on the consumer app/site. Joining the platform implies consent to this display.

See: Terms §11.

Yes — you grant us a non-exclusive, royalty-free license to use your name and logo for directory listings, in-product displays and reasonable marketing (e.g., case studies) without implying endorsement. You can opt out of marketing emails; operational emails continue.

Yes. You can cancel at any time. We will compile a financial overview and pay any amounts owed (less applicable fees/chargebacks/ reserves). There are no exit fees. We may suspend or terminate immediately if fraud is suspected and freeze payouts while investigating (where permitted by law).

See: Terms §12.

Yes. The dashboard provides statements and export files of transactions, fees and payouts on a weekly or monthly cadence (as configured/communicated). Fees are exclusive of VAT; VAT is added where applicable and shown on statements.

Where permitted by Dutch law, our service fee may remain chargeable on refunded transactions to cover processing and operational costs. Any user discounts and Brew Points are reversed with the refund.

Not yet. Payments are completed via QR and the user’s Wallet. POS integrations may be considered in the future.

Yes. You can set time windows, limits and rules per offer. You may allow/disable stacking per offer. The platform’s Level discount always applies and is funded by The Café Compass.

We may determine at any time that certain content or offers are not allowed (e.g., illegal, misleading, unsafe, discriminatory). We may edit, suspend or remove content for quality, compliance or risk reasons.

See our Business Privacy Policy. In short: we process café business details, owner/manager contact info, payout info (via Stripe), offer/transaction data, and analytics, in line with GDPR and Dutch law.

We don’t see or store plain-text passwords. Authentication is managed by Supabase Auth; passwords (if used) are hashed (e.g., bcrypt) and kept in Supabase’s auth schema, not in your public tables.

The platform supports an owner/manager login. Additional roles and staff accounts/permissions may be introduced in the future. For now, avoid sharing credentials and use device security best practices.

A modern smartphone is sufficient to run the Business app and display QR codes. Reliable internet is required. We do not guarantee uninterrupted or error-free access.

Payment disputes (chargebacks) are handled via Stripe. For service issues, contact business@thecafecompass.com. We may mediate and, where appropriate, process refunds.

Dutch law applies. Disputes are submitted to the competent courts of Amsterdam, the Netherlands. See Terms §17.

Yes. We may update features and make changes. Fee increases are announced at least 30 days in advance; other material changes receive reasonable prior notice. Continued use after the effective date means acceptance.

Email business@thecafecompass.com. We aim to reply promptly during business hours.