Café Partner FAQ
Everything cafés need to know about joining, offers, payments, fees, refunds and more.
What is The Café Compass for cafés?
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What is The Café Compass for cafés?
+A business platform where cafés can publish offers, accept Wallet payments via QR, and reach quality-focused coffee lovers. You manage your profile and offers in the Business dashboard; users discover and redeem on the consumer app/site.
How much does it cost?
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How much does it cost?
+We charge an 8% service fee on each Wallet transaction processed via our platform. Fees are exclusive of VAT; where applicable, VAT is added to our fee. There are no monthly subscriptions at this time.
Any future fee changes will be announced at least 30 days in advance. Fees are deducted from your payouts and shown in your financial overview/exports.
See: Terms §7.
How and when do I get paid?
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How and when do I get paid?
+Payouts are made via Stripe Connect on a weekly or monthly schedule (selectable/communicated in the dashboard) and are subject to Stripe’s standard settlement timings and holds. Our 8% fee (excl. VAT) is deducted before payout.
We may temporarily withhold or delay payouts if fraud/abuse is suspected or as required by law and Stripe policies.
See: Terms §8.
Who handles refunds and chargebacks?
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Who handles refunds and chargebacks?
+The Café Compass decides and processes refunds through Stripe. Cafés cannot issue refunds via the platform. When a refund occurs, any applied discounts and Brew Points are reversed.
Chargebacks (payment disputes) may be deducted from current or future payouts (including Stripe fees and reasonable costs) as permitted by Dutch law and Stripe terms.
See: Terms §9.
How do offers and discounts work?
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How do offers and discounts work?
+- You create offers (discounts, rules, time windows) in the dashboard. You are responsible for accuracy and legality.
- Offer stacking is configurable by you per offer.
- The Level discount (based on user level) is always applied and is funded by The Café Compass. Cafés cannot disable or alter it.
- We may edit/suspend/remove content for quality, compliance or risk reasons.
See: Terms §6.
What do I need to get started?
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What do I need to get started?
+- A smartphone to run the Business app or display your QR in-store.
- A bank account/IBAN and successful onboarding via Stripe Connect (identity/KYC and business checks).
- Basic business details (name, address, contact) and a logo/photo for your public profile.
How does onboarding & verification work?
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How does onboarding & verification work?
+What gets shown on my public profile?
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What gets shown on my public profile?
+Your name, logo, address, images, opening hours and offers are displayed to users on the consumer app/site. Joining the platform implies consent to this display.
See: Terms §11.
Can you use our logo and photos in your marketing?
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Can you use our logo and photos in your marketing?
+Yes — you grant us a non-exclusive, royalty-free license to use your name and logo for directory listings, in-product displays and reasonable marketing (e.g., case studies) without implying endorsement. You can opt out of marketing emails; operational emails continue.
Can I cancel anytime? Are there exit fees?
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Can I cancel anytime? Are there exit fees?
+Yes. You can cancel at any time. We will compile a financial overview and pay any amounts owed (less applicable fees/chargebacks/ reserves). There are no exit fees. We may suspend or terminate immediately if fraud is suspected and freeze payouts while investigating (where permitted by law).
See: Terms §12.
Do you provide invoices and exports?
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Do you provide invoices and exports?
+Yes. The dashboard provides statements and export files of transactions, fees and payouts on a weekly or monthly cadence (as configured/communicated). Fees are exclusive of VAT; VAT is added where applicable and shown on statements.
What about refunds of the service fee when an order is refunded?
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What about refunds of the service fee when an order is refunded?
+Where permitted by Dutch law, our service fee may remain chargeable on refunded transactions to cover processing and operational costs. Any user discounts and Brew Points are reversed with the refund.
Is there POS integration? Can I connect my cash register?
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Is there POS integration? Can I connect my cash register?
+Not yet. Payments are completed via QR and the user’s Wallet. POS integrations may be considered in the future.
Can I control when offers appear and who can redeem?
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Can I control when offers appear and who can redeem?
+Yes. You can set time windows, limits and rules per offer. You may allow/disable stacking per offer. The platform’s Level discount always applies and is funded by The Café Compass.
What content is not allowed?
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What content is not allowed?
+We may determine at any time that certain content or offers are not allowed (e.g., illegal, misleading, unsafe, discriminatory). We may edit, suspend or remove content for quality, compliance or risk reasons.
What personal data do you process and where can I find your privacy policy?
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What personal data do you process and where can I find your privacy policy?
+See our Business Privacy Policy. In short: we process café business details, owner/manager contact info, payout info (via Stripe), offer/transaction data, and analytics, in line with GDPR and Dutch law.
Where are passwords stored? Can you see them?
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Where are passwords stored? Can you see them?
+We don’t see or store plain-text passwords. Authentication is managed by Supabase Auth; passwords (if used) are hashed (e.g., bcrypt) and kept in Supabase’s auth schema, not in your public tables.
Can I have multiple staff logins?
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Can I have multiple staff logins?
+The platform supports an owner/manager login. Additional roles and staff accounts/permissions may be introduced in the future. For now, avoid sharing credentials and use device security best practices.
What devices are supported?
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What devices are supported?
+A modern smartphone is sufficient to run the Business app and display QR codes. Reliable internet is required. We do not guarantee uninterrupted or error-free access.
How do disputes with customers get handled?
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How do disputes with customers get handled?
+Payment disputes (chargebacks) are handled via Stripe. For service issues, contact business@thecafecompass.com. We may mediate and, where appropriate, process refunds.
Which law applies and where are disputes heard?
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Which law applies and where are disputes heard?
+Dutch law applies. Disputes are submitted to the competent courts of Amsterdam, the Netherlands. See Terms §17.
Can you change features or these terms?
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Can you change features or these terms?
+Yes. We may update features and make changes. Fee increases are announced at least 30 days in advance; other material changes receive reasonable prior notice. Continued use after the effective date means acceptance.
How do I contact support?
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How do I contact support?
+Email business@thecafecompass.com. We aim to reply promptly during business hours.
Last updated: 6 December 2025